Episode Details

A customer snagged a sweet deal for a free iPhone from Rogers — only to be hit with unexpected charges. After months of battling automated systems and no human help, media exposure finally forced Rogers to honor the promotion — even though they claim he wasn’t technically eligible. The episode exposes a growing telecom trend: slashing customer service staff, pushing AI over humans, and leaving frustrated customers with nowhere to turn — especially in Canada’s tightly controlled market.

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