Episode Details

When trust disappears from a team, even small disagreements can turn into defensiveness, gossip, blame, and conflict...so how do you turn it around?

In this episode, Michael breaks down a five-step process for helping a team move out of dysfunction and start rebuilding trust. And it doesn't begin with forcing everyone to get along. It begins with understanding why people are defensive in the first place, including how you might be contributing to the dynamic as their leader.

Michael walks through what to address, what to say, and how to set clear expectations so you're not simply hoping the conflict will resolve itself.

In this episode, you'll learn:

- How to recognize when ego and defensiveness are driving conflict, including when your own reactions may be adding to the problem.

- Why leaders need to bring unspoken tension into the open before a team can actually work through it.

- How to set clear expectations, get genuine agreement, and hold people accountable for rebuilding trust over time.

Leadership Challenge

Look at the conflict or lack of trust on your team and ask yourself which part of the five-step process needs your attention right now. Do you need to understand where ego is showing up? Name a problem that everyone is avoiding? Set clearer expectations? Get agreement from your team? Or start holding people accountable? Choose the step your team needs most and put it into action.

Questions on this episode?

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