Episode Details

I am catching up on the latest NSITSP activity from August, and there was a lot worth paying attention to. From election and governance updates to advocacy around AI, cybersecurity, right-to-repair, and data centers, I wanted to bring these conversations to the podcast because they affect the business environment MSPs are working in every day.

What stood out most to me is that the IT industry needs more than good technicians and great tools. We need people who are willing to get involved, educate clients and lawmakers, document what works, and make sure our voices are heard. I also share why better client employee onboarding may be one of the simplest ways to lower ticket volume, improve client experience, and give your help desk some breathing room.

=== Chapters

• 00:08 Welcome to the NSITSP August Update
• 00:22 NSITSP’s Mission for MSPs and IT Pros
• 01:16 2026 Election Schedule and Governance Changes
• 02:35 Cyber and AI Apprenticeship Advocacy Win
• 03:08 Why IT Must Influence Technology Policy
• 03:41 Better Onboarding to Reduce Support Tickets
• 04:35 Trupeer AI for Videos, SOPs, and Documentation
• 05:30 Data Centers, Zoning, and Community Impact

=== People Mentioned

• Steve Kazan: https://www.linkedin.com/in/stevekazan
• Travis Woods: https://www.linkedin.com/in/traviswoods
• Corey Kirkendoll: https://www.linkedin.com/in/coreykirkendoll 

=== Companies / Vendors / Products / Books

• National Society of IT Service Providers (NSITSP): https://nsitsp.org/
  • Facebook: https://www.facebook.com/NSITSP/
  • Twitter/X: https://twitter.com/nsitsp
  • LinkedIn: https://www.linkedin.com/company/national-society-of-it-service-providers/
  • YouTube: https://www.youtube.com/c/NSITSP
• Trupeer AI: https://www.trupeer.ai/
• Gunjan Sengupta: https://www.linkedin.com/in/gunjan-sengupta-354422ab/
• Welcome Aboard, Training Reduces Support Calls: https://nsitsp.org/event/welcome-aboard-training-reduces-support-calls/

=== SPONSORS:

• Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

=== SHOW MUSIC:

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports