Episode Details

Homeowners are being left holding the bag after major storms, as insurers like IAG and Allianz overwhelmingly opt for cash payouts instead of handling repairs — often based on discounted quotes from preferred builders. With over 60% of claims settled in cash and many payouts falling short of actual market costs, vulnerable customers face unexpected expenses and logistical nightmares. While no laws were broken, regulators warn insurers must base offers on realistic prices and better support those most at risk — because when disaster strikes, cash isn’t always enough to rebuild.

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