Episode Details

In this TechVibe PaceSetters episode from Huntington Bank Studios, Jonathan Kersting talks with VSP Vision leaders Emily Traupman and Kathleen (Kat) Lovett about how VSP—one of the nation's largest eye healthcare providers serving 80+ million members with 42,000+ private practice doctors and 700+ retail locations—uses technology to expand access to care and improve efficiency. Traupman shares how VSP applies UiPath robotic process automation and generative AI to automate repetitive work, testing, and test-script/data creation, and explores AI agents to further reduce manual effort.

Lovett highlights Eyefinity practice management software, insurance/pre-authorization workflows, and AI Scribe to capture clinical notes so doctors can focus on patients, along with AI tools to help sales reps and AI-driven frame assortment, virtual try-on, and inventory optimization, including collaboration with Carnegie Mellon. They also discuss retinal imaging for broader health insights and VSP's mobile clinic providing free eye exams and glasses in Pittsburgh.

The Pittsburgh Technology Council produces TechVibe to explore the region's technology and innovation ecosystem.