Episode Details

Corporate Travel Management is refunding nearly $250 million in unearned margins and rebates to clients after an internal review exposed serious governance failures and overbilling across global operations, including $30 million in European airfares and $13 million in Australia and New Zealand. This follows a separate scandal overcharging for UK refugee accommodation, adding to mounting pressure. New CEO Ana Pedersen says 80% of refunds are settled or nearly done, while the company faces investor scrutiny, delayed reporting, and a significant loss last year — all while securing new private equity funding.

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