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De-escalate Before It Escalates | California News
Description
When tension flares in everyday moments, Oakland’s Doral Myles shows how a calm presence can turn conflict into calm—using his decade of de-escalation experience to defuse a store standoff. Experts echo his approach: assess the situation and your own state before stepping in, and know when to call 911 or seek help. For non-violent clashes, Oakland’s civilian response program offers support. Master simple tools like the “five Ds” (distract, delegate, document, delay, direct) or the STAY framework (Stop, Think, Assess, Act) to stay safe and steer conversations toward peace—not perfection.
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