Episode Details

A skincare brand is facing a firestorm after allegations that it coerced a 30-year-old man with a developmental disability into spending over $40,000 in one visit — including $10,000 in tips — at a Westfield Topanga Mall location. Victor Chisolm, who recently received a car accident settlement, claims he was taken to a back room and pressured into purchases he didn’t understand or want. His attorney says the store’s “NO REFUNDS” policy is invalid under California law if fraud or coercion is involved. This isn’t an isolated case — multiple reports describe aggressive sales tactics, including comparisons to car dealerships and elderly customers losing thousands. The parent company, Mazal Group, linked to other brands with similar complaints, holds an F rating from the BBB and refuses to respond to grievances, while facing a class-action lawsuit in Hawaii for deceptive practices. Authorities warn consumers to be wary of mall skincare salespeople known for their high-pressure pitches.

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