Episode Details

A mother’s relentless pleas for her son James, who was autistic and showing signs of kidney failure, were ignored by NHS Forth Valley staff — leading to multiple hospital discharges before a critical diagnosis. After a damning review, the health board issued a direct apology, acknowledging they “got it wrong for your son,” and pledged sweeping changes: new communication tools, clearer escalation routes, and staff training to ensure families feel heard. But critics warn that delays in reviewing such incidents remain a systemic issue — even as officials scramble to fix them before another child suffers in silence.

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