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How To Manage & Operate 160+ units w/ Lauren Havens

How To Manage & Operate 160+ units w/ Lauren Havens

Episode 207 Published 4 years, 4 months ago
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Lauren Havens scaled to 28 personal doors and 160+ managed units in three years, largely through DSCR commercial loans that underwrite on property income instead of personal credit. She bought an abandoned senior center, converted it to 24-unit corporate housing, and sold it for a $380,000 gain - her sweet spot is spotting weird properties nobody knows what to do with and turning them into obvious opportunities. She runs it all with two toddlers at home, one full-time handyman, seven Filipino VAs managed by a VA hiring specialist named Albert, and a cleaning company she built in-house because every outside cleaner in Utah kept dropping the ball.

The episode covers creative financing through hard money and private lenders who let her hold up to 18 months before refinancing, cold-calling corporate travel departments during COVID to land 20 percent direct bookings, and her tech stack: Hospitable for messaging, PriceLabs for pricing, Monday.com for handyman dispatch, and a custom projection calculator she offers free on her site. She never does arbitrage because she refuses to move furniture repeatedly, only manages short-term (just sold her 100-unit long-term portfolio), and keeps batteries in every kitchen drawer so guests fix beeping smoke alarms themselves at midnight.

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