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Jurny CEO Luca Zambello explains how his all-in-one hospitality platform solves the biggest pain point for growing hosts: stitching together 15 different tools that barely talk to each other. Instead of shopping for a PMS, then a pricing tool, then smart locks, then a noise monitor, then guest verification - and praying the integrations hold - Jurny bundles everything into a single system, starting at $19 per unit per month. Zambello also offers 24/7 virtual front desk service staffed by in-house VAs in Mexico and the Philippines, trained on the platform and paid well above market to prevent turnover.

The conversation covers Jurny's vertical integration strategy (partnering with best-in-class providers like Wheelhouse, Autohost, Breezeway, and Noise Aware), the emerging opportunity in Google vacation rental bookings, and the plateau points every manager hits at 5, 20, 50, and 100 units. Zambello, a decade-long operator who ran over 200 listings before pivoting to tech, built Jurny because he was tired of rebuilding his tech stack at every growth stage. Myka and Steve discuss their own VA hiring lessons, the promise of direct booking sites, and why professional hosts need systems that scale without constant retooling.

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