Episode Details

In this episode, Beth Raboin, Founder & CEO of Global Medical Virtual Assistants, discusses using tech to boost patient care and streamline operations.

Highlights of this episode include:

• What is a medical virtual assistant?
• Where do hospitals typically see the most meaningful cost savings or efficiency gains when using the medical VAs?
• How GMVA ensures medical virtual assistance remain fully HIPAA-compliant and safeguard patient information while working remotely
• How the virtual assistant model scale for larger hospital systems or multi-facility organizations compared to smaller practices
• Where’s the best place to start to ensure long-term ROI?
• What other hospital departments are a good fit for medical virtual assistance?

Kelly Wisness: Hi, this is Kelly Wisness. Welcome back to the award-winning Hospital Finance Podcast. We’re pleased to welcome Beth Raboin. Beth is leading GMVA in vision in the day-to-day business operations securing the functionality of the business to drive extensive and sustainable growth. Combining her strong leadership and determination with over 22 years of corporate experience in the private and public sector of surgical device, pharmaceutical, and specialty pharmacy industries, she keeps the company moving forward with high-level strategy while understanding the details of day-to-day execution to ensure steadfast success.

Prior to Beth’s corporate and entrepreneur experience, she competed as a full athletic scholarship athlete as a Division 1 gymnast at the University of Florida, where she graduated with a Bachelor of Science in Health Sciences.

In this episode, we’re discussing using tech to boost patient care and streamline operations. Welcome, and thank you for joining us, Beth.

Beth Raboin: Oh, thank you so much for having me, Kelly. I’m so excited to be here.

Kelly: We’re excited to have you. So, let’s go ahead and jump in. So, for listeners who may be newer to the concept, what exactly is a medical virtual assistant? And how do they differ from traditional outsourcing models?

Beth: Yeah, oh thank you so much. Starting with a big question there, Kelly. So, first of all, medical virtual assistants are additional staff that you can bring into your hospital or medical practice to help facilitate some of the back office work that needs to happen. So, we do not do clinical care. Medical virtual assistants do