Episode Details

Lightning Round: Top 10 Ways to Increase Customer Retention

Question: Jason from Little Rock asks, "I closed a deal where the customer keeps referencing an ROI number that came from their own internal projections, not anything my team quoted. Now they're unhappy with results that are actually solid, just not what they expected. How do I reset expectations without sounding like I'm making excuses or admitting we underdelivered."

Book: The Effortless Experience by Matt Dixon, Nick Toman, Rick DeLisi

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