Episode Details

The business you tolerate is the business you create. So are the expectations inside your company actually standards, or are they just preferences?

In this episode, we’re breaking down what makes a business standard real: it’s clearly defined, consistently communicated, regularly measured, and backed by accountability when the expectation isn’t met. We share examples from our own businesses across communication, customer experience, sales, team performance, culture, and financial operations, including response times, client updates, lead follow-up, weekly scorecards, spending limits, and even cell phones in meetings.

We also dig into the harder part: actually holding the standard. We talk about modeling expectations as leaders, building standards into systems and workflows, addressing missed commitments without making every conversation punitive, and figuring out whether a performance issue comes down to clarity, skill, capacity, or willingness. Standards should create consistency, not rigidity, and strong accountability can help your people achieve the goals they committed to in the first place.

Your culture is ultimately shaped by what you consistently reward, correct, and tolerate. Start with the standards that matter most, hold them well, and build from there.

Resources:

• Check out Her Best Life: www.herbestlife.com
• Learn more about Empire Circle 

Connect on Instagram:

• Seychelle Van Poole: @seychellevp
• Sarah Reynolds: @sarahreynoldsoji
• Wendy Papasan: @wendypapasan
• Kymber Lovett-Menkiti: @kymbermenkiti
• Tiffany Fykes: @tiffanyfykes

Produced by NOVA

This podcast is for general informational purposes only. The views, thoughts, and opinions of the guest represent those of the guest and not  Keller Williams Realty, LLC and its affiliates, and should not be construed as financial, economic, legal, tax, or other advice. This podcast is provided without any warranty, or guarantee of its accuracy, completeness, timeliness, or results from using the information.