Episode Details
Back to EpisodesExit, Voice, or Loyalty: When Fans Turn Against Their Organizations
Season 1
Episode 238
Published 1 month, 3 weeks ago
Description
What happens when the communities you love betray you? We explore the psychology of fan rebellion through economist Albert Hirschman's framework of Exit, Voice, and Loyalty—and why monopolies trap you with no escape route. Using American beach volleyball and Magic the Gathering as case studies, we ask: when does voice actually matter, and how have communities fought back against their organizations?
0:00 - Intro: The broken promise of fandom
2:15 - Hirschman's three levers: Exit, Voice, Loyalty
5:45 - Why monopolies kill your options
11:30 - When communities organize and win
15:20 - Outro: The future of fandom
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Sources & further reading:
• Albert O. Hirschman — Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States: https://www.hup.harvard.edu/books/9780674276604
• Larry Hamel — "Flawed AVP League concept low-balls longtime beach fans" (and related AVP coverage): https://larryhamelsallvolleyball.substack.com/p/flawed-avp-league-concept-low-balls
• Bank of America / Jason Haas — Hasbro double-downgrade "killing its golden goose" analysis (Nov 2022): https://ca.sports.yahoo.com/news/hasbro-killing-golden-goose-destroying-203836388.html
• Brown, A. — "Exit, voice and loyalty: the dislocation of football fan communities" (Soccer & Society, 2015): https://www.tandfonline.com/doi/abs/10.1080/14660970.2015.1067795
• 2026 scoping review — "Time to say goodbye? Analysing existing knowledge on soccer supporters' exit" (European Sport Management Quarterly): https://www.tandfonline.com/doi/full/10.1080/16184742.2026.2625757
• 2026 study — "Cognitive dissonance and psychological contract violation in sports fan loyalty" (Scientific Reports): https://www.nature.com/articles/s41598-026-35507-4
• Hamil, Walters & Watson — "The Model of Governance at FC Barcelona" (Soccer & Society, 2010): https://www.tandfonline.com/doi/abs/10.1080/14660971003780446
• Fitzpatrick, D. — "The moral economy of the English football crowd" (2025): https://journals.sagepub.com/doi/10.1177/03098168241232375
• Gibel, Uberbacher & Scherer — "Anti-corruption Reforms and Retrenchment in International Sport Federations" (Business & Society, 2026): https://journals.sagepub.com/doi/10.1177/00076503261448281
• FloVolleyball — "AVP Player Contract Requires Exclusivity, Four-Year Commitment": https://www.flovolleyball.tv/articles/5064679-avp-player-contract-requires-exclusivity-four-year-commitment
• Board Game Wire — "Record Magic: The Gathering success powered Hasbro to $4.7bn revenue for 2025": https://boardgamewire.com/index.php/2026/02/11/record-magic-the-gathering-success-powered-hasbro-to-4-7bn-revenue-for-2025-remains-its-primary-growth-engine/
• Kotaku — "Wizards Of The Coast Sent Pinkertons After A YouTuber": https://kotaku.com/magic-the-gathering-pinkerton-youtube-wotc-mtg-1850372856
• Volleyballmag.com — "State of USA Beach Volleyball": https://volleyballmag.com/state-of-usa-beach-volleyball-050124/
• CBC — "Beach volleyball players form international union": https://www.cbc.ca/sports/olympics/summer/volleyball/kerri-walsh-jennings-pro-beach-volleyball-players-union-1.4521451
• Fox Business — "Major casino operator discloses substantial doubt over future" (Bally's going-concern): https://www.foxbusiness.com/markets/major-casino-operator-discloses-substantial-doubt-over-future-debt-pressures-mount
• Larry Hamel — "Unmitigated TV ratings disaster for AVP League": https://larryhamelsallvolleyball.substack.com/p/unmitigated-tv-ratings-disaster-for
• Popp & Woratschek — "We love to hate them! Anti-brand communities in professional football" (Int'l Journal of Sports Marketing): https://www.emerald.com/insight/content/doi/10.1108/ijsms-11-2016-018/full/html
• …and 2 more in the episode research notes
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