Episode Details

Before you redesign anything in your community, you need a membership audit. In this episode, I break down the six things I check before making any recommendations to a membership owner, starting with the one thing too many "experts" skip: actual member feedback. I walk through my full audit checklist, including onboarding, structure, content, programming, and forum engagement, and share why onboarding and structure are the two areas I pay closest attention to in every single audit we do. If your community feels quiet, overwhelming, or hard to navigate, this episode will help you figure out where to look first and why data driven decisions matter more than anyone's opinion, including mine.

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Listen to the episode about meaningful engagement – A New Way To Think About Community Engagement

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