Episode Details

Flawless Consulting by Peter Block has sold more than a million copies and is widely regarded as one of the most influential books ever written about consulting. But what can a business classic teach social workers, practice leads, and change agents working in complex public services?

In this episode, Rich and Tim put Peter Block's ideas to the test through two live consulting dilemmas drawn from their own work. Rich explores the challenge of leading a systemic practice transformation from within an organisation, where success depends less on training and more on culture change, relationships, and influencing without authority. Tim brings the perspective of an external consultant, working with local authorities to embed Family Group Decision-Making and create lasting change beyond the life of a contract.

Together, they explore some of Peter's most enduring ideas: authentic contracting, resistance as valuable information, shared responsibility, and the difference between compliance and genuine commitment. Along the way, Peter challenges assumptions about expertise, accountability, and what it really takes to help organisations change.

Whether you're an internal practice lead, an external consultant, a social work manager, or anyone trying to influence change without formal authority, this conversation offers practical wisdom from a thinker whose work remains as relevant today as when Flawless Consulting was first published.

Topics include:

• Contracting for real accountability
• Leading change without direct authority
• Working with resistance rather than against it
• Internal versus external consulting
• Avoiding the "expert" trap
• Moving from compliance to commitment
• Embedding systemic practice and Family Group Decision-Making

A conversation about consulting, culture change, and why one of the world's best-selling consulting books still has so much to say about social work.