Episode Details

As the interface disappears and our traditional artifacts vanish, we explore how to validate design work when success metrics are shifting beneath our feet. We examine Arin Bhowmick’s argument that enterprise value is moving from menu structures to conversational AI orchestration, alongside Jim Lewis and Jeff Sauro’s rigorous methods for measuring trust and anxiety rather than just speed. By connecting these insights to the rising cost of bad UX and the need for organic research listening, we ask how designers can define outcomes and build systems of trust when there are no longer any buttons to draw.

From The Feed

• The Hidden Cost of Bad UX: How Much Revenue Are You Leaving on the Table? (Christian Holst) — Bad UX burns revenue, and a calculator translates friction into concrete financial loss.
• Streamlined Measurement of the UX of AI (Jim Lewis, PhD and Jeff Sauro, PhD) — Measure trust and anxiety via factor analysis to prove AI interfaces feel safe, not just fast.
• Is the future of software certain once AI is everywhere? (Arin Bhowmick) — Enterprise software becomes conversational, shifting value from menus to proprietary business context.
• Ebb, Meet Flow: Intrinsic Design in a Nutshell (L. Jeffrey Zeldman) — Skip
• Axe-core at 5 billion: Accessibility meets the moment (Preety Kumar) — Skip
• Building an Animated Testimonial Hero Using the GSAP Timeline and Dynamic CMS Data (Jonas Arleth) — Skip
• How to experiment when designing in a regulated field like Healthcare (Kai Wong) — Skip

From The Thread

• HCI postdoc advice? (r/hci) — Skip
• How are you guys actually finding people for user interviews? (r/UXResearch) — Sourcing potential users in new markets is harder than reaching existing ones.
• Best countries for socio technical PhD ? (r/hci) — The field is splitting toward designing systems of trust rather than just screens.
• Suggest me some good uni for HCI (r/hci) — Top-tier HCI education is globally competitive with rising barriers to entry.
• Potential alternative career options (r/UXResearch) — Skip
• [SURVEY] Scenario based study on personalized gamification (r/hci) — Skip
• Does anyone recognize this interview? (r/UXResearch) — Skip
• [COLLAB] Looking for a partner to work on a UX case study together – from research to final write-up]