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AVA AI Takes Over Non-Emergency Calls | Madison News
Description
Dane County’s new AI assistant, AVA, is revolutionizing their non-emergency call center by handling routine requests in 45 languages—freeing up real 911 operators for emergencies. Designed to triage everyday issues like noise complaints or permit questions, AVA seamlessly transfers urgent cases to humans, ensuring lifesaving responders stay focused. It’s not here to replace people—but to empower them. For real emergencies, still dial 911. For everything else? AVA’s got your back.
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