Episode Details

Dane County’s new AI virtual assistant, Ava, is set to revolutionize 911 response by handling non-emergency calls—potentially cutting them by 60%—so dispatchers can focus on life-or-death situations. Built by Aurelian and modeled after systems already in use in Waukesha and La Crosse, Ava operates on a secure “closed-loop” system, freeing up human operators for critical emergencies. With over 375,000 calls handled last year—200,000 of them non-urgent—the upgrade promises faster, smarter responses. Priced at $180K annually, the project is largely funded by a state grant, ensuring trained professionals stay ready when it matters most.

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