Episode Details

New York City’s promised digital lifeline for veterans, VetConnectNYC, is a costly failure—eight years and $2 million later, the system still can’t reliably log users in, crashes regularly, routes requests wrong, and ignores reminders. After three failed vendor attempts and a botched rebuild by Houston nonprofit Combined Arms (which launched eight months late), veterans are stuck using clunky workarounds like Microsoft Forms. A damning comptroller’s report found nearly half of critical bugs remain unresolved, with testing skipped or ignored. Despite admitting the history is “sordid,” officials say the portal isn’t the only option—but many veterans are left wondering if a truly functional online hub is even possible.

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