Episode Details

We appreciate it when we can work with business owners who have been building their franchise business with their family members. Today's podcast was started by Savannah Oddo's grandfather 60 (yes, sixty) years ago, and it still hasn't hit a ceiling on growth. Chantel sits down with Savannah, VP of Franchise Development at City Wide Facility Solutions, to unpack a B2B franchise model that is scalable and strong. City Wide isn't your typical cleaning crew business.  Instead, it's a franchise based on one point of contact managing 20+ facility services for commercial properties. If you were hoping to pick up a mop or a rag, this franchise is not for you. Savannah explains how City Wide Facility Solutions, once a family janitorial company, transformed into a management business with 25+ revenue streams and exclusive territories so that franchisees collaborate instead of compete.  So, put the mop down and listen up.

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01:00 Welcome back / episode introduction
 01:42 Introducing City Wide Facility Solutions and Savannah Oddo
 02:27 How City Wide revolutionized commercial building maintenance
 02:39 A 60-year family legacy
 04:31 One-stop shop: managing 20+ facility services
 09:06 Back-office support: accountant, call center, marketing team
 09:38 (Sponsor message: 5 Low-Cost Franchises)
 13:54 Cost to get started and the path to top quartile
 14:55 Average unit volume and return on investment
 16:25 Rather than dollars grown, to lives impacted
 22:15 Why City Wide isn't a semi-absentee model
 23:04 Competitive moat: same side of the table as the client
 32:20 The due diligence process and finding the right fit
 32:45 Support, playbook, tools, and comp plans
 33:21 Exclusive territories and franchisee collaboration
 35:14 Every building needs maintenance
 35:47 20, 25, 30 franchise concepts in one

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