Episode Details

Artificial intelligence is changing the way facilities operate, but successful adoption starts long before implementing new technology. Recorded live at World Workplace Asia-Pacific in Hong Kong, Dr. Matt Tucker, IFMA's Director of Knowledge and Research, sits down with Serena Pau, Chief Commercial Officer at Neuron Digital, to discuss digital transformation across the region, the importance of breaking down data silos and why curiosity may be one of the most valuable skills facility managers can develop. They also explore how AI can improve reporting, energy management and decision-making while keeping people at the center of the workplace. 

Timestamps:

• 0:00 - AI should enhance, not replace, people
• 0:24 - Introduction to Serena Pau and Neuron Digital
• 2:18 - Digital maturity across Asia-Pacific
• 4:08 - Balancing AI with the human side of facility management
• 6:11 - Why change management matters more than technology
• 7:00 - World Workplace 2026
• 7:35 - Where AI can make the biggest impact today
• 8:46 - Turning AI insights into actionable recommendations
• 9:02 - Why curiosity is the most important AI skill
• 10:21 - The rise of the FM analyst
• 11:02 - Using AI to improve reporting and tell better data stories
• 12:18 - Building a future-ready digital strategy
• 13:17 - Mindset before technology
• 13:43 - Closing remarks

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