Episode Details

I had to apologise to one of my team members this week.

Not because they’d done something wrong — but because I’d made our systems more complicated than they were ready for and expected them to understand things that had taken me years to learn.

When someone joins your estate agency, they’re effectively joining the game halfway through. You might have 10 or 20 years of experience behind you, while they’re trying to understand the rules, systems and expectations you’ve built along the way.

In this episode, I talk about why you get out of your team what you’re prepared to put into them.

We cover training, simplifying systems, setting realistic expectations and investing the time required to help good people become great.

Because before blaming someone for not performing, there’s an important question every business owner should ask:

Have I actually given them everything they need to succeed?

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