Episode Details

This episode of the Payments Perspective Podcast explains why an online banking bill pay payment that starts online can still end up as a paper check, and why that matters for both financial institutions and billers. Connie LaChance is joined by Jen Sauers, Senior Vice President of Client Success at CheckAlt, for a practical conversation about biller enrollment, electronic lockboxes, exceptions handling, and the operational impact of delayed payments.

If you work in payments, treasury management, receivables, or biller operations, this episode is a useful look at the gap between consumer expectations and what actually happens behind the scenes.

For more information about CheckAlt, visit their website at https://www.checkalt.com/

If you are interested in becoming a Wespay Member, more information can be found on our website at https://www.mywespay.org/public/s/about-wespay/membership