Episode Details

Mobile Money Guyana is facing a firestorm over unexpected fees being slapped on customers during cash deposits — charges not authorized by the company. Despite MMG claiming its fee structure hasn’t changed in a year and agent commissions remain steady, agents say they’re losing money, especially on big transactions, forcing them to absorb costs themselves. The company blames a recent system upgrade for rising operating expenses but insists commissions for common services are healthy. They’re set to release their official fee schedule to clarify things — but tensions run high after a similar fee dispute led to a mortgage firm cutting ties with MMG last November.

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