Episode Details

Okay, I've got a beef today, and I need my fellow professionals to hear me on this one.

I'm tired of seeing clients cry in their cars after an appointment. I'm tired of watching stylists blame the client every time something goes wrong. We hold a license, and right now, more than ever, that license needs to mean something.

So today I'm getting into ownership, negligence, and the one thing I think matters even more than talent behind the chair. Said with love, but I'm not sugarcoating it.

Thank you for watching, always. — Kim

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TIME STAMPS:

0:00 Why this drives me nuts

4:30 Negligence vs. a shady client

9:40 Reputation over skill set

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