Episode Details

Thenue Housing Association in Glasgow just upgraded to Zoom Phone—cloud-based, smarter, and built for seamless tenant-staff communication. After a competitive bid, global provider Exchange Communications won the three-year contract to deploy, support, and maintain the new system. With automated routing, mobile apps, voicemail prioritization, and web admin tools, this move boosts efficiency, enhances tenant experience, cuts costs, and future-proofs their operations—all while supporting hybrid work and smoother day-to-day service.

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