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Why do we hate AI customer service bots? - Bairbre Holmes Reports
Published 2 months, 3 weeks ago
Description
Despite claims AI will simplify and streamline our lives most Irish people want to speak with a human when they are contacting customer services.
New research has shown we are happy enough to let the bots deal with simple straightforward tasks, but when it comes to sensitive or complicated topics most people do not want to interact with computers.
Newstalk Reporter Bairbre Holmes has taken a look at what the numbers tell us, and sent in this report…