Episode Details

I can bet you want two things: a thriving team and a thriving culture. For a lot of us, they feel like a mirage — we can see them, but we can't quite get there.

In this episode I sit down with Dr. Jamie Shapiro, author of Connected Culture: The New Science for Thriving Teams and Cultures, CEO coach, and organizational psychologist. We dig into why she calls culture an "operating system," her five C's model (with connection — care and trust — at the center), why clarity is a force multiplier and not bureaucracy, the difference between collaboration and teamwork, and how AI shows up differently in cultures built on trust versus fear.

If you want more from every podcast episode you listen to, not just this one, grab my free guide, How to Get More from Podcasts, at https://kevineikenberry.com/getmore.

Chapters: 0:00 Intro — thriving teams and cultures 1:25 Meet Dr. Jamie Shapiro 2:49 Why she wrote Connected Culture 4:53 Culture as an "operating system" 6:18 The five C's — and why connection is the heart of it 9:18 Candid communication and idea meritocracy 11:27 Clarity and the dog-park metaphor 14:51 Get clear on the what, expansive on the how 16:31 Contribution — the "lowercase y" why 20:36 Collaboration vs. teamwork (and remote work) 23:51 Culture as a competitive advantage in the age of AI 27:29 Solving the "busy badge" with AI 29:05 Connection is the hardest business goal 29:22 What Jamie's reading 30:48 Where to find Jamie and Connected Culture 31:20 Now what?

Jamie's Story: Dr. Jamie Shapiro, author of Connected Culture: The New Science for Thriving Teams and Cultures, is a CEO coach and organizational psychologist. She is the founder and CEO of Connected EC, a leadership coaching firm known for its team-based, whole-person approach to developing executives and transforming corporate culture. A Master Certified Executive Coach, professional speaker, researcher, expert facilitator, and certified nutritionist, Jamie brings a deeply integrated lens to leadership. She holds a PhD in Positive Organizational Psychology, an MBA, and a Master of Science in Information Technology, reinforcing her evidence-based, practical approach to executive performance.

https://connectedec.com/

https://www.linkedin.com/company/connected-executive-coaching/

https://www.linkedin.com/in/jamie-shapiro/

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