Episode Details

Susan Nemeth, Co-Founder and COO of Aportio, joins the IT Business Podcast to discuss AI-powered email and conversation automation built for MSP service desks. Aportio helps IT providers reduce inbox backlog, classify and route incoming work, and improve shared-inbox workflows—while also supporting more consistent discovery and pricing for complex customer solutions.

Guest: Susan Nemeth

• Website: https://www.aportio.com/
• LinkedIn: https://www.linkedin.com/in/susan-nemeth-93518222/

=== Chapters

• 00:00 — PitchIT 2026 and guest introduction: Susan Nemeth of Aportio
• 02:23 — Aportio’s business-productivity platform for MSPs
• 03:31 — InboxAgent: AI email management for service desks
• 05:39 — Guided discovery and complex solution pricing for MSP sales teams
• 06:34 — Shared-inbox automation as a resellable customer solution
• 07:27 — Aportio’s evolution since its previous PitchIT appearance
• 10:42 — Internal MSP efficiency versus customer-facing solutions
• 12:15 — AI automation, agentic workflows, and PSA handoffs
• 13:40 — Integrations with ServiceNow, Autotask, CRMs, and contact-center tools
• 15:55 — MSP service catalog, sales enablement, packaging, and pricing 

=== SPONSORS: 

• Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
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• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

=== SHOW MUSIC: 

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