Episode Details

Michelle Coombs, founder of Oprising, joins the IT Business Podcast as a member of the 2026 IT Nation/ConnectWise PitchIT cohort. Oprising is a service optimisation platform that helps MSPs turn continual service improvement into structured, visible work—assessing operational capability, prioritising actions, assigning accountability, and tracking progress across people, process, technology, and customer experience.

Guest: Michelle Coombs

• Website: https://www.oprising.com
• LinkedIn: https://www.linkedin.com/in/michelle-coombs/

=== Chapters

• 00:00 Introduction to Michelle Coombs and Oprising
• 01:35 Oprising’s PitchIT 2026 pitch: service optimisation for MSPs
• 03:20 Michelle’s service-desk and MSP operations background
• 06:30 From firefighting to structured continual improvement
• 09:00 Where Oprising fits: PSA, RMM, EOS, and integrations
• 11:30 MSP pricing, efficiency, margins, and ROI
• 14:15 The 90-Day Service Excellence Accelerator
• 16:45 Operational maturity, smaller MSPs, and avoiding overwhelm
• 19:15 Product roadmap and closing message

=== SPONSORS: 

• Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
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• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

=== SHOW MUSIC: 

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