Episode Details

Kevin Rauch, Co-Founder of pivot, joins the show to discuss how the company’s proactive AV lifecycle-management platform helps MSPs bring deployment, monitoring, support, maintenance, and refresh planning into one operational workflow. Pivot is designed to give IT providers greater visibility and control of business-critical AV environments, including AI-assisted incident troubleshooting through pivotAssist.

Guest: Kevin Rauch

• Website: https://pivotnow.io/
• LinkedIn: https://www.linkedin.com/in/kevin-rauch-53333a11/

=== Chapters

• 00:26 PitchIT 2026 introduction
• 01:25 Meet Kevin Rauch and pivot
• 02:05 The pivot pitch: proactive AV lifecycle management
• 04:46 Helping MSPs own the AV customer experience
• 07:30 Pivot Cloud and MSP-stack integrations
• 09:18 Unifying MSPs and AV integrators
• 11:40 Vendor-agnostic AV monitoring and shared workflows
• 12:53 Pivot’s MSP partnership opportunity
• 13:36 Lifecycle data, operational records, and support efficiency
• 17:41 Pivot Assist and AI-powered AV troubleshooting

=== SPONSORS: 

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