Episode Details

Trafford Council’s adult social care services face scrutiny from the CQC for delays in essential equipment, home adaptations, and occupational therapy assessments—impacting residents’ independence. While residents generally praise support, their voices often go unheard during assessments, especially during critical transitions from children’s to adult services. The council acknowledges these gaps and is actively responding: launching a dedicated transition team, investing over £1 million in capacity and access improvements, and fostering a culture of learning through new leadership and partnerships. Despite challenges, progress is underway as they continue listening, collaborating, and striving to better serve older adults, disabled individuals, and unpaid carers.

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