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Shake Shack Kiosk Glitch Explained | Pittsburgh News
Description
A viral TikTok video sparked outrage at Shake Shack after a couple in Salt Lake City Airport saw their shakes jump 50 cents when they skipped tipping — but it was just a kiosk glitch, not a policy. Shake Shack quickly clarified the pricing update was a tech error from HMSHost, their airport partner, and confirmed the issue is fixed. The incident highlights how fast online rumors spread — and why brands must respond fast to protect customer trust.
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