Episode Details

What happens when organisations genuinely listen to their people and act on what they hear?

In this episode of HR Unlocked, Lisa Oakley sits down with Maria Coupland, General Manager People & Culture at Finance Now, to explore employee experience, leadership, culture, and the commercial realities of building high-performing workplaces.

Drawing on experience across multiple industries and countries, Maria shares practical insights into creating meaningful employee experiences, building trust through action, and partnering with leaders to drive business outcomes through people.

From leadership development and culture champions to employee engagement, recognition, and commercial HR, this conversation explores how organisations can create workplaces where people feel heard, valued, and motivated to contribute.

What You'll Learn

• How employee experience drives engagement and retention

• Why listening to employees is only valuable if you act on the feedback

• How Culture Champions can strengthen workplace culture

• The role recognition plays in engagement and performance

• Why leadership development should be continuous, not event-based

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