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NHS 111 Script Failed in Critical Case | Sheffield News
Description
A tragic death after a fall in a care home has sparked urgent calls for overhaul of the NHS 111 system. A 79-year-old woman, Christine Clegg, suffered a fatal brain injury because the 111 operator misclassified her head trauma as a minor wound — leading to basic first aid advice instead of immediate clinical assessment. The coroner’s report demands that all head injuries be removed from the “scratches, grazes and nicks” pathway to ensure proper care. NHS Pathways and Yorkshire Ambulance Service are now reviewing the recommendation to prevent future tragedies.
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