Episode Details

Airbnb is quietly revolutionizing its tech stack with AI, writing 60% of its code and slashing feature development time by up to 60%, while shipping nearly 80% more updates than last year. Behind the scenes, AI streamlines everything from search and checkout to host onboarding. On the customer side, they’re testing a new AI-powered search that understands plain English and delivers visual results — optional, not mandatory. Their AI support bot now handles nearly half of all customer issues across 50+ languages, making it smarter, faster, and more global than ever.

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