Episode Details

Radis Homecare has issued a formal apology after a vulnerable woman in Portsmouth was fed dog food — a horrifying error that occurred amid a pattern of neglect including force-feeding, denial of meals, and prolonged abandonment. The company admits a support worker mistakenly served a vacuum-packed dog meal, stored in the patient’s freezer and mistaken for a human meal, and while packaging might have offered context, Radis acknowledges the mistake shouldn’t have happened. The family suffered profound injustice; the responsible worker is fired, another disciplined. Radis has since overhauled its systems — from care planning to digital oversight — and has decisively ended its contract with Portsmouth City Council by December 2025, vowing to rebuild trust through professionalism and excellence.

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