Episode Details

A slick new scam is targeting Spectrum customers: fraudsters pose as customer service reps, promising bill cuts in exchange for a new phone — but it’s a trap. They trick you into handing over account info or convincing you to order devices yourself. Once they’ve got access, they ship unwanted phones to your door and leave you with the charges. When you try to return them, they send you to a fake New York address — pocketing the gear while you’re stuck paying. Officials warn: never give out login details to “Spectrum” reps, and if you get unrequested devices, don’t just mail them back using their label — contact Spectrum directly to verify. Stay alert, protect your info, and always double-check with the real company before acting.

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