Episode Details

Rocky Mount is urgently reviewing its utility billing policies after a heartbreaking tragedy: three members of the Swann family died using a generator after their power was shut off for unpaid bills — one of nearly 300 customers affected. The city’s “pay-in-full” policy has left many residents in crisis, some facing $2,000+ bills and forced to survive on minimal energy use. Now, local leaders are partnering with state reps to overhaul customer service and billing procedures, aiming to make help accessible before service cuts — not just rewrite rules on paper. This isn’t just about bills; it’s about saving lives and rebuilding trust in a system that failed too many.

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