Episode Details

Robert Marusi shares the leadership principles, technology strategies, and commercial mindset that have helped him lead some of the world's most iconic luxury resorts, including Hotel del Coronado and Grand Wailea.

In this episode, Steve and David speak with Robert Marusi, Commercial Director of Hotel del Coronado and Grand Wailea, about how AI, personalization, and data are transforming the hospitality industry. He also explains why human connection remains at the heart of delivering exceptional guest experiences.

Robert reveals why agility, continuous learning, and a growth-focused mindset are essential for today's hotel leaders. He also explains how luxury hotels can prepare for AI-powered search, create unforgettable guest experiences through recognition, and leverage technology without sacrificing the personal touch that defines hospitality.

In this episode, you'll learn:

•  How luxury hotels are using data to personalize every stay 
•  The importance of recognition in creating loyal guests 
•  How LLM search is changing hotel websites and digital marketing 
•  Why agility is the ultimate competitive advantage in hospitality

Watch the FULL EPISODE on YouTube: https://youtu.be/QSZA_bDu-z8

Links:
Robert on LinkedIn: https://www.linkedin.com/in/robert-marusi-b6267739/
Hotel del Coronado: https://www.hoteldel.com/

For full show notes head to: https://themodernhotelier.com/episode/316

Follow on LinkedIn: https://www.linkedin.com/company/the-..

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.