Episode Details

An Edmonton couple is stranded in St. Lucia after WestJet’s strike forced a flight cancellation — and the airline’s solution? A layover in Atlanta, which their Canadian permanent resident husband can’t legally enter on a St. Lucian passport. Despite offering alternatives like Air Canada, WestJet stuck to its “48-hour rebooking” rule, ignoring the legal hurdle. Now, they’re facing lost wages, mounting costs, and a Sunday departure — while experts call the airline’s stance unreasonable and potentially bad faith. WestJet says it’s working to fix things, but travelers are reminded: know your rights and keep records.

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