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TalkTalk Tops Complaints Amid Industry Low | Liverpool News
Description
Broadband complaints hit record lows, but TalkTalk’s still the top offender with 10 per 100k customers—though overall industry figures dropped to just 6 per 100k, down from 40 in 2011. Faults and service lead complaints at 40%, followed by handling (27%) and billing (19%), all near averages. Plusnet and Sky shine with just 4 and 5 complaints respectively. Experts warn: low complaints ≠ perfect service—reliability and cost still rule, and switching could save you over $300 a year.
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