Episode Details

Your package vanished? Don’t panic—your contract is with the retailer, not the delivery service. If it’s stolen from a spot you didn’t authorize, you’re legally entitled to a refund or replacement under the Consumer Rights Act 2015. But if you explicitly told the courier to leave it in a specific place, like a recycling bin, you might be on the hook. Still, always file a formal complaint—it often leads to a free replacement or refund, and if theft is suspected, gather evidence and report it to the police.

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