Episode Details

Kevin Smith, 68, got hit with $200 in parking fines at East Midlands Airport after mistakenly paying the $5 drop-off fee while his car was still in the zone — a glitch that cost him $100 per trip. The airport’s camera-based system requires payment before midnight the day after, and users must leave the drop-off area before paying, which Kevin didn’t follow. He spent just 9 minutes dropping off and 6 minutes picking up his son — yet the app deducted the full fees. Frustrated and confused, especially as a first-time visitor, he’s calling for simpler, clearer instructions. The airport says signage and layout were updated last year, and the payment screen explicitly warns users to exit the zone before paying — but Kevin says it’s still too easy to mess up.

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