Episode Details

Priority Waste is claiming major progress under new CEO Aaron Johnson, who inherited a chaotic mess—over 10,000 container requests piled up, some dating back to January, and customers waiting up to an hour on hold. Now, the backlog’s down to 800, wait times are under four minutes, they’ve added nearly 200 trucks and 100 drivers, and hit 100% collection completion across all areas. But not everyone’s buying it: Clinton Township sees improvement, while Grosse Pointe City voted to switch providers over “inconsistent service,” Westland residents are 80% dissatisfied, and Waterford’s pickups still lag by a day. Communities are demanding clear timelines and real results—can Priority Waste keep this turnaround from fizzling out?

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