Episode Details

Empathy is not a soft idea in business. It is a leadership capability that shapes trust, service, culture, and performance.

In this episode of The Bliss Business Podcast, we welcome Mike Davis, Chief Executive Officer of Neighborly, the world’s largest home services company. Neighborly includes more than 30 brands and 5,500 franchises, collectively serving more than 14 million customers through the repair, maintenance, and enhancement of homes and businesses.

Mike brings deep experience leading franchise systems across multiple industries, including Mathnasium Learning Centers and Valpak, where he helped drive growth, strengthen operations, and support franchise owners.

In Empathy at Neighborly Scale, we explore:

• Why empathy is essential to modern leadership

• How empathy supports trust in home services

• Why franchise owners need both systems and human support

• How leaders balance performance, accountability, and care

• Why service businesses grow stronger through community connection

• How empathy becomes a competitive advantage at scale

🎙️ Hosted by Stephen Sakach and Tullio Siragusa🎧 Produced by Martha Huerta

When empathy is built into leadership, service becomes more than a transaction. It becomes a system of trust between brands, owners, teams, and the communities they serve.