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A Company That Really Owned the Mess | Miami News
Description
A Florida homeowner’s nightmare with wavy, defective windows turned into a triumph of corporate accountability when CBS News Miami Investigates intervened. After months of frustration, the manufacturer’s replacement windows had the same flaws—until the new owner of Safeguard Windows and Doors, Tat Granata, stepped in. He took full responsibility, personally promised new, flawless windows at no extra cost, even suggesting a premium brand. The result? Crystal-clear views and a grateful homeowner—proof that owning up to mistakes can turn customer service into a story of redemption.
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