Episode Details

What happens when a world-class ops builder steps into the ITAD world for the first time?

Most people in this industry have been in IT asset disposition their whole careers. Josh Jones walked in nine months ago from the outside and immediately started rewiring how remarketing gets done. That kind of fresh perspective is rare and it is worth paying attention to.

This episode matters because ITAD services are evolving fast and the operators who treat remarketing as a real business unit rather than an afterthought are the ones pulling ahead. If you are running a refurbished enterprise IT operation or trying to scale your IT asset disposition practice, the systems thinking Josh brings from global BPO work translates directly to what you are trying to build.

Josh Jones is the Chief Technology Remarketing Officer at Securus, where he oversees testing, data erasure, and the resale of refurbished enterprise IT equipment. Before stepping into the ITAD world, he built BPO centers in the Philippines that scaled to over 500 people and delivered more than 6 million dollars in annual cost savings. He has led mergers, redesigned workflows, and built accountability systems inside high compliance environments. Now he is applying all of that to IT asset disposition remarketing at Securus.

Key Takeaways

• Good operations today is about putting the right systems in place to make people successful, not just hitting output numbers.
• Being physically on site during BPO training in the Philippines was the difference between real understanding and a room full of yes answers.
• Securus structures its business into three distinct units including a dedicated remarketing department focused entirely on IT asset disposition, data erasure, and resale of refurbished enterprise IT equipment.
• The tension between purchasing and operations in ITAD remarketing almost always comes down to whether the material received matches what was anticipated, which is why vendor relationships and R2 grading standards matter so much.
• AI and robotics will reshape ITAD services within five years, from automated triage and e-commerce listing to 24 hour processing cycles that reduce dependence on manual labor.
• Josh Jones said, "ITAD gets a wrap of just a trash business or recycling business and there is constant education that hey we do more than just shred and recycle material."
• Josh Jones said, "I really see a future where e-commerce is really accelerated by AI and your ability to get things listed much more accurately will be primarily done by AI rather than individuals."

Timestamps

00:00 Welcome and guest introduction
01:55 How Josh grew into an operations mindset
02:38 First real ops role and early career path
03:46 What good operations looked like then versus now
05:01 Building and scaling BPO operations in the Philippines
07:49 Why being on site changes everything in training
08:29 What a Chief Technology Remarketing Officer actually does
10:06 Tensions between purchasing and operations in ITAD remarketing
12:26 What a good week versus a hard week looks like
13:13 The role of e-commerce in IT asset disposition
14:56 Data security versus value recovery in refurbished enterprise IT
17:54 AI inventory tracking and how it changes the remarketing equation
18:50 What people consistently get wrong about ITAD services
20:11 First gen AI servers coming out of data centers
21:55 The ITAD landscape in five to ten years
24:49 Advice for scaling operations in high compliance environments
25:37 EOS Traction and the right person right seat framework
26:37 Upcoming industry events

Connect with Josh Jones

LinkedIn: https://www.linkedin.com/in/joshjones
Company: https://www.securusitad